Senior IT Support Officer

At Powerlink, every possibility starts with you

We believe life’s about possibilities. And so is the future. That’s why we need you. 

We’re working at the heart of Queensland's energy industry to maintain a safe, reliable and cost-effective transmission network. 

A career that matters and lasts

As the Senior IT Support Officer you’ll help us connect a more sustainable energy future for more than five million Queenslanders and 241,000 businesses. Your work with us is about every light turned on, every community connected, and every future made possible. 

• Competitive Salary offering $165,150 +14.75% superannuation (10 day fortnight)

We believe every employee deserves the opportunity to enjoy a work-life balance that enhances their overall wellbeing and performance through inclusive and supportive benefits.

Ask us about:

• Career development
• Cultural leave for ceremonial or sorry business
• Other leave offerings (including 14 weeks paid parental leave – at full or half pay, plus additional leave purchasing)
• Inclusive workplace facilities
• Health & wellbeing programs
• Free secure parking, with access to onsite charging stations for electric vehicles

The opportunity:

As a Senior IT Support Officer, you’ll be the trusted technical expert who ensures our people have the reliable technology and responsive support they need to get things done. You’ll deliver advanced IT assistance across our Virginia site, solving problems, improving systems, and helping users make the most of their technology.

In this role, you will;

• Deliver hands-on and remote support for a broad range of end-user technologies, providing prompt solutions and maintaining high service standards
• Manage and deploy desktops, laptops and mobile devices, using tools like Microsoft Endpoint Manager and Intune to maintain a secure, efficient computing environment
• Install and maintain office hardware including monitors and printers
• Manage and collaborate on hardware refresh projects for end user devices, including coordinating users communication and managing stock
• Support collaboration and communication platforms, including Microsoft Teams and meeting room technology, to keep our teams connected and productive
• Create user-friendly documentation and training materials, and drive improvements in IT service delivery by listening to feedback and refining processes

The people you'll join:

Reporting to the Technical Services Team Leader, you will be a key part of the IT Operations team. The IT Operations team are responsible for the day-to-day technical support to operate corporate systems, aiming to increase productivity and minimise disruptions through quick resolution of user queries and incidents. 

What you'll bring:

• Recently completed certifications in Microsoft 365 or significant relevant experience
• Significant hands on experience providing technical and advanced support to end-user computer technologies

You’re a customer focused IT professional with a history of delivering advanced technical support in corporate environments. Your strong communication skills will enable you to explain complex technical problems to non-technical stakeholders.

You’ll have hands-on experience with Microsoft 365, desktop management, and application deployment, and you’re comfortable working with technologies such as Active Directory, Entra, and Exchange.

Your problem-solving abilities are matched by your commitment to IT service excellence, and you’re always looking for ways to improve processes and outcomes for users. Whether supporting users in person or remotely, you bring a proactive approach, a passion for knowledge sharing, and the ability to adapt to new challenges.

Find your possibility today:

To kick start your career at Powerlink, apply by clicking the button above, attaching your resume and cover letter on our careers page before midnight on Wednesday 5th of November 2025. Please be aware our recruitment team will commence the review process during this period. 

To request adjustments or ask for the position description, contact Nix at Nix.Lapham@powerlink.com.au

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You are welcome here.

You are welcome here at Powerlink, regardless of sex, race, culture, sexual orientation, disability or gender identity.

As part of our Reconciliation Action Plan, we’re committed to building long-term employment opportunities for First Nations peoples. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples. 

Successful applicants will undergo necessary pre-employment checks. As part of our commitment to maintaining a positive candidate experience, we pledge to provide a timely response to all applicants.

Powerlink acknowledges the Traditional Owners and their custodianship of the skies, lands, and waters of Queensland and in particular, the lands on which we operate.