Customer Service Officer
Townsville, QLD, AU
At Powerlink, every possibility starts with you
We believe life’s about possibilities. And so is the future. That’s why we need you.
We’re working at the heart of Queensland’s energy transformation. Now more than ever, we need people who want to help us deliver a world-class energy future and ensure we continue to navigate through this once in a generation energy challenge. Join us and make it happen.
Life at Powerlink
As the Customer Service Officer, you’ll help us connect a more sustainable energy future for more than five million Queenslanders and 253,000 businesses. Your work with us is about every light turned on, every community connected, and every future made possible.
- Available to you will be working a 9-day fortnight with RDOs every second week with other flexible working arrangements also considered.
- Competitive remuneration package + 12.75% superannuation.
- Additional leave purchasing.
- 14 weeks paid parental leave – at full or half pay.
Find a career that matters and lasts
As a Customer Service Officer, you will support the smooth operation of regional hubs and broader business support objectives. Responsible for delivering exemplary customer service and comprehensive administrative assistance, they execute tasks with precision and promptness. The Customer Service Officer may also oversee and train others. Collaborating with colleagues, they ensure consistency in administrative processes and continuously refine systems for enhanced efficiency. Working closely with our Business Services team, they maintain high reception standards, enhancing Powerlink's reputation.
We are currently recruiting two Customer Service Officers, one in Townsville and the other in Gladstone.
The community you will join
The Customer Service Officer will be under the supervision of the Hub Manager and will operate from either Townsville or Gladstone, joining a cohesive team dedicated to delivering excellence in service.
Your expertise
- Certificate in Business Administration or demonstrated relevant experience working in a similar role.
We’d also love you to have:
- Prior administrative experience, including handling invoice payments and data reconciliation.
- Experience with data processing, emphasising accuracy and the capability to analyse data for reporting.
- Strong organisational and time-management abilities.
- Advanced proficiency in business software applications such as MS Office, SAP, and Objective.
- The ability to thrive in a customer-centric service environment.
Be the start of every possibility
To kick start your career at Powerlink, apply by clicking the button above, attaching your resume and cover letter on our careers page before midnight on Sunday 5th May, 2024. Kindly be aware that the Recruitment team will commence the review process during this period.
There’s lots to love about a career with Powerlink. But our people say there’s three things that really stand out:
- A career that matters and lasts: You’ll shape a progressive career connecting more than five million Queenslanders to a world-class, clean energy future.
- Unique work and the chance to grow: You’ll help find smart solutions to interesting problems as you develop your skills and impact every day.
- People who love to support and share: You’ll build relationships with experienced, down-to-earth people who you’ll be proud to work with.
For all enquiries, contact our recruitment team at recruitment@powerlink.com.au.
Our commitment to inclusion and belonging
At Powerlink, we champion inclusion and belonging by supporting every candidate during the recruitment journey. Please inform us of any needs or adjustments for a more inclusive process, including sharing your preferred pronouns. As a Veteran-Friendly Employer, we value the skills Veterans bring and ensure equal opportunities. Let us know if you're a Veteran for tailored support.
Successful applicants will undergo necessary pre-employment checks. As advocates of the Circle Back initiative, we pledge to respond to all applications promptly.
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